Q: How do I place an order?
Simply browse our collection, select your size/color, add to cart, and checkout securely using any of our available payment methods.
Q: Can I modify or cancel my order after placing it?
Orders can be modified or cancelled within 12 hours of placing them. After this window, your order enters processing and cannot be changed. Please contact us as soon as possible if you need to make a change.
🚚 Shipping & Delivery
Q: How long does shipping take?
Orders are typically processed within 1–3 business days. Delivery usually takes 7–15 business days depending on your location, as items are shipped from our fulfillment partners.
Q: Do you offer tracking?
Yes! Once your order ships, you'll receive a tracking number via email/SMS so you can follow your package every step of the way.
Q: Do you ship internationally?
Yes, we ship to most countries. Shipping charges and delivery times vary by destination and will be shown at checkout.
Q: What if my order is delayed?
Occasionally, delays happen due to customs or high demand. If your order is taking longer than expected, reach out to our support team with your order number and we'll investigate right away.
👟 Sizing & Products
Q: How do I choose the right size?
Each product page includes a detailed size chart. We recommend measuring your foot/dimensions and comparing them to the chart before ordering, as sizing can vary by style.
Q: What if the product doesn't match the description?
If you receive an item that's significantly different from what was described or shown, contact us within 7 days of delivery with photos, and we'll arrange a replacement or refund.
🔄 Returns, Exchanges & Refunds
Q: What is your return policy?
We accept returns within 14 days of delivery for unused, unworn items in original packaging. Contact our support team to initiate a return.
Q: How do I exchange an item for a different size?
Reach out to our support team within 7 days of delivery with your order number, and we'll guide you through the exchange process.
Q: When will I get my refund?
Once your returned item is received and inspected, refunds are processed within 5–7 business days to your original payment method.
💳 Payment
Q: What payment methods do you accept?
We accept all major credit/debit cards and other secure payment options available at checkout.
Q: Is my payment information secure?
Yes, all transactions are encrypted and processed through secure, industry-standard payment gateways.
📞 Contact Us
Q: How can I reach customer support?
You can email us at support@amazecart.co.in or use the contact form on our website. We aim to respond within 24 hours.